Your license.
Your payment terms.

1. Your selected license

You receive a license to use standard hosted NES ReferenceCheck for your institution during the paid term. Your institution retains its rights in its records. The license does not transfer ownership of the software.

• Small Department: $199 for one prepaid month or $1,990 for 12 months; 25 candidate workflows per calendar year while licensed; three active staff seats.
• Medium Department: $499 for one prepaid month or $4,990 for 12 months; 100 candidate workflows per calendar year while licensed; five active staff seats.
• Large Department: $999 for one prepaid month or $9,990 for 12 months; 250 candidate workflows per calendar year while licensed; ten active staff seats.

Amounts are USD before applicable tax. The invoice shows the final total before you proceed to payment. One workflow is one candidate reference check, including its referees and reminders. Candidate and referee secure links do not consume staff seats. Capacity is cumulative within each UTC calendar year; renewing or changing plans does not reset annual usage. A single paid month may use the remaining annual allowance.

Standard hosted setup, core survey and report functionality, ordinary question configuration and onboarding guidance are included. Custom SSO, ATS integration, migration, specialist questionnaire consulting and custom implementation require a separate written quote. Purchase orders, tax exemptions and institutional vendor review must be arranged with NES before paying.

2. Buyer verification and payment

You must be authorized to purchase for your institution. Create your buyer account and verify your work email before preparing an invoice. Account creation and invoice preparation do not charge you or start a license.

QuickBooks handles your card payment details. After a completed card processor payment is verified against the selected license and buyer, complete your organization onboarding and submit it for NES review. An accounting entry, zero invoice balance or return-page message alone does not authorize access. ACH payments and purchase orders require a reviewed quote from NES before paying and do not use this online card purchase path. Payment acceptance does not promise a bank deposit date.

Your initial paid term begins when ReferenceCheck records successful activation after NES reviews your submitted setup. Activation is estimated within two hours after submission; NES emails you when the workspace is ready. This is an estimate rather than a guaranteed response time. If payment or activation is uncertain, resume the same order from your account or contact NES with its reference before paying again. Activation includes a working organization, administrator access and a standard survey template.

3. Monthly, yearly and renewal

A monthly purchase covers one calendar month; a yearly purchase covers 12 calendar months paid upfront. There are no automatic renewal charges. You decide whether to purchase another term.

An early renewal starts when the existing paid term ends. A renewal after expiry starts when its activation is recorded. A plan change applies to the next paid term. There is no automatic mid-term prorating or new annual allowance. Your account shows the recorded start and end dates.

4. When a term ends

New workflows and invitations stop when the paid term expires. Existing workflows can be completed for seven days after the term under which they started expires. This completion window does not authorize a new workflow or new recipient invitation.

Ordinary product exports remain available during an active license and for 30 days after the latest effective paid term expires. A future scheduled term does not open access early. Sign-in, renewal, account security and applicable privacy or data-rights operations remain available.

Expiry does not automatically delete your records. Records remain subject to the privacy policy and valid deletion requests. These terms do not promise a new automatic purge schedule or waive any applicable privacy right.

5. Refunds

You may request a refund within 14 days after NES confirms activation or schedules the purchased renewal, provided no institutional workflow has ever started. Saving an unused draft does not count as starting a workflow; activating it does. A workflow that was started and later deleted still counts.

After a workflow starts, the prepaid term is ordinarily nonrefundable, except for duplicate or incorrect charges, undelivered service or a mandatory legal right. Send your order reference and request to info@neverendingsolutions.com. Refunds are reviewed and handled by NES. A request alone does not prove a refund, cancel a payment or extend a term. NES records the confirmed refund and revokes the corresponding license; original purchase and audit records are preserved.

6. Product use and records

Use ReferenceCheck only for authorized institutional workflows and protect your administrator credentials. Your institution remains responsible for the accuracy, lawful collection and use of submitted information and its hiring decisions. ReferenceCheck does not guarantee a hiring outcome.

The NES privacy policy describes information handling. General NES service terms apply where relevant; the license, payment, renewal, refund, term-end and jurisdiction provisions on this page control this Department purchase if a general provision conflicts.

7. Governing jurisdiction and support

This purchase is governed by New York law, subject to any mandatory law that applies. For purchase, billing, access or procurement questions, contact info@neverendingsolutions.com and include your order reference. Do not send card numbers or passwords by email.